Refund policy

ALL SALES ARE FINAL! We do not offer refunds, returns, or exchanges for any products or services. By completing a purchase, you agree to this policy.

The only exception to this policy is for items that are received damaged or defective (for Pre-Loved items, this applies only to damage sustained during shipping), or if the wrong item was shipped. In such cases, please contact our customer service team at support@higherclassglass.com within 24 hours of receiving the item to request a refund or return.

WE STRONGLY SUGGEST FILMING AN UNBOXING VIDEO FOR ALL OUR SHIPMENTS! 

  1. Video must begin with the box completely sealed and unopened, with all labels uncut and in-tact.
  2. State the date & time in the video, or be able to provide a timestamp of the video’s creation date/time.
  3. Box must be shown in complete view of the camera at all times.
  4. Before the box is opened, clearly show the labels, addresses, all tape used to seal the box, all sides of the box, and lift the box into the air to show the top & bottom.
  5. Display all tape sections on the box up close to the camera to confirm the box's seal. Clearly show all tape on all sides of the box.
  6. When opening the box, remove all contents on camera and open/unwrap all items in the package in the camera frame. Show the entire inside of the box.
  7. Video must not have any edits or cuts, and must be the original copy with audio.
  8. Pelicans or other hard foam-filled cases must be opened and shown on camera.
  9. Carefully examine your item in the unboxing video to ensure there are no undisclosed damages or flaws that were not mentioned in the listing description.
  10. Items found to be damaged after the unboxing video is filmed may not be eligible for a refund.